1. Bookings, other than phone, will be accepted up to 48 hours prior to departure/arrival. Phone bookings will be accepted up to 12 hours before but will be subject to best available pick up time.
2. Fare includes one piece of baggage plus one carry on bag (less than 7kgs). $10 for every bag over and above 1 suitcase and a carry on bag. Oversized items, for example surfboards, child carriages, bicycles etc, must be advised in advance and may be subject to space available. Unnotified items maybe charged for and carried on an available space basis or carried on a later vehicle.
3. While every effort will be made to assist, the company takes no responsibility for the affects caused by the late or early arrival/departure of aircraft. Late arrivals will be, subject to space available, transferred to the next available Roadcat service at no extra cost.
Cancelation of a return booking within in 48 hours or more the passenger is given a non transferable credit. Cancelation in less than 48hours of travel there is no refund.
4. This is a door to door service and pick up times maybe changed to meet operational requirements at any time.